The Inconvenience of Convenience

I don't know about anyone else (well actually I do) but I have been waiting for months for my little DBS internet banking token. Apparantly I "misplaced" the earlier one (and by "misplaced", I mean I never received it but had to give the girl on the telephone a reason acceptable to her) and after several long weeks, I finally got something bulky in the post.

So I rip it open and a little box falls out. And I rip the box open and a little token falls out. At lasssssst.

Grabbed the box, brought it to work, logged in so that I could do some convenient online banking.

Only to find that I need to register my token. Using a cunning little password .... only found in the letter in the envelope in the dustbin ... at home.

AAARRGGH!

Told the girl on the helpline that I had binned the note that came with the box that came with the token. In this electronic day and age, how can a piece of paper possibly be of any significance? Seems I will get a new letter, but I have to wait another week (or ten).

Perhaps we could wind back the clock and use thumbprints and queuelines at the bank again. I could do with less of this internet banking that always ends up with me on the phone with the bank asking for directions from some random person who will ask me for all sorts of personal and confidential information before she tells me that she cannot tell me my password. Now that's irony.