Sunday, August 15, 2010

Pu Tien Restaurant - Marina Square. Food is Great. Service is, well, self-service would have been better.

The problem with having a law degree is that, should one's family have a bad experience in a restaurant, they would look no further than where I am sitting to decide who should write the letter of complaint. Because, as my mother puts it, "you should be good at writing letters what".

Frankly, as it is quite a busy period of the year for me and I was the one to pay the bill as well, I would have let this bad experience slide, but with my mother sitting on my neck, I have to get the complaint letter prepared and sent out quickly. Hence the time off from Photoshop this evening to put a few sentences together.

I have informed my mother in advance that, given the service levels we are now complaining about, I would generally have a low expectation of a favourable or any response in this case. Anyway, enough. To start.

Dear Owners of Pu Tien Restaurant (Marina Square),

LETTER OF FEEDBACK

My mother and I, together with my children, went to your restaurant on 8 August 2010. A copy of our receipt is attached for your ease of reference. By way of a time reference, we arrived at about 2.15pm, after dropping my son off at his gym class.

The food at your restaurant is generally very good, and we enjoyed it very much. Our experience on the whole would have been much better if it had not been for the following incidences:

1. Upon arrival, we were given a table in front of the restaurant. As we had a stroller and 2 young children with us, as well as a lot of baggage, we generally try to sit in a corner or at the side, so that we do not block or disturb other diners. Hence my mother asked the wait staff if we could sit at an empty table in the corner. She informed my mother (right away, and without checking any reservation book) that this table had already been reserved.

This explanation we found quite acceptable at the time, but it appeared much less acceptable when, 15 minutes later, we were informed by the same wait staff that last orders were being taken as the kitchen was closing. During the entire course of our meal, the table remained empty. My mother, who was seated facing this table, observed this. I do not know if your wait staff have been trained not to lie to customers like this, but I would suggest that a remedial training session is overdue.

Maybe it is possible that someone had indeed booked a table but not shown up. I would have been happy to explain this to my mother except for the fact that I had tried to reserve a table at your very same restaurant 2 days ago. I made the reservation in advance by telephone for 5 persons at 12.45pm on Friday, 6 August 2010. My party of 5 arrived at 12.44pm and informed your wait staff. We were asked to wait 20 minutes for our table. I asked why this was the case since I had called in advance to reserve a table. I was informed that all reservations made were subject to availability of tables when we arrived. The wait staff informed us that there were other people who had made earlier reservations, for example, at 12.30pm, who were still waiting for their table. So we went to eat at the restaurant next door instead, where we were seated immediately and without a reservation (the food was equally nice there, by the way).

2. We ordered a total of 6 dishes. Our food started arriving at 2.30pm onwards. Halfway through our meal, we were presented with the cheque, as not only the kitchen was closing but also the cash register. This I do not mind as I would save time later at the end of the meal. Other people I know mind very much receiving the cheque in the middle of their meal because it feels like they are being chased out. My family and I are not so sensitive. We did not feel like we were being chased out of the restaurant until:

(a) the lights were partially switched off 15 minutes later, while we were still eating;
(b) the wait staff gathered together less than one metre away for their very lively chatting session;
(c) a man in work boots and an apron started mopping the floor around us with industrial strength bleach; and finally
(d) after their long and loud chat, the staff sat down 2 tables away for their own meal.

I do understand that maybe we eat slow, but to put matters in perspective, our last dish arrived after the man started mopping the floor around us.

In future, I would suggest that patrons of your restaurant be informed in advance if they are ordering too much food, or if they have come at an inconvenient time, where they could interrupt your employees in their daily routine. I am sure the mopping with the industrial strength bleach could only have been done at 2.45pm in the afternoon on Sunday, no earlier and certainly no later. I hope we did not trouble your staff with our continued presence during their chatting session at the cashier's counter (where we indicated earlier we did not want to sit). And I understand the need to save electricity and to extinguish the lights even when your customers are still desperately trying to finish their meal with some dignity (forget about enjoyment).

Anyway, for what it's worth, the food was delicious! I notice that I only paid S$5.65 for the service - clearly this was not enough!

Best regards
SMOOT & CO.

44 Comments:

At 1:04 AM, Blogger mr.udders said...

What, so friendly?

You're supposed to be ripping them a new asshole, not giving them a Brazilian.

 
At 9:05 AM, Anonymous Earthtone said...

Horrible service..!

They should thank you so much. Most customers just vote with their money and take their business elsewhere. That you bother to write such a looooong letter, they should give you a free meal. (tho, it must be effortless for a lawyer to churn out such long one. :P)

btw, I only just saw your mom's pic after reading about her on your blog for 3 years, she's SO young!

 
At 11:41 PM, Blogger Cobalt Paladin said...

So going to boycott the restaurant!

 
At 2:23 PM, Blogger Charles said...

hi just happened to chance upon this blog. anyway, great letter. totally loaded. anyway do update us of their reply.

 
At 9:58 PM, Anonymous Anonymous said...

This wasn't the letter u sent out, right? Coz coz coz. U'd totally get no response. They wouldn't understand it. La. I forgot my password. But it's me.

 
At 1:57 PM, Blogger singapore said...

This seems to be great site for providing restaurant, Food, dine, services for people. I would surely like to try their service.

 
At 3:45 PM, Anonymous Meniscus Tear said...

Eating a good restaurant food is good for occasionally times. But restaurant encourages us to eat more unhealthy food that has more fat insight. Fat is very bad for entire health specially knee health.

 
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افضل شركة تنظيف فلل بالرياض
افضل شركة مكافحة حشرات بالرياض
شركة تسليك مجارى بالرياض

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وان كنت تريد ان تتخلص من الاثاث القديم الذي يسبب لك الازعاج فشركة الرحمة تقوم بشراء الاثاث الستعمل فهى افضل شراء اثاث مستعمل بالرياض

نوفر افضل مستودعات تخزين الاثاث وافضل سيارات نقل الاثاث بالاضافة الى خدمات تنظيف الخزانات وعزل الخزانات والاسطح باتصالك بالرحمة توفر على نفسك التعب والمجهود في التعامل مع غير المحترفين وصرف الكثير من الاموال فالرحمة افضل شركات التنظيف ومكافحة الحشرات بالرياض وبشهادة عملائنا
افضل شركة تنظيف خزانات بالرياض
افضل شركة عزل الاسطح بالرياض
افضل شركة تنظيف مجالس بالرياض
افضل شركة تنظيف سجاد بالرياض
شركة تخزين اثاث بالرياض

 
At 12:23 AM, Blogger معاذ الاسكندرانى said...

شركة اتقان الرياض للديكور

يعد الديكور من اهم عناصر جمال المنزل ورونقه نقدم افضل ديكورات ودهانات بافضل الدهانات العالمية العالية الجودة ونتميز بتقديم احدث تصميمات الديكور العالمية التى تعمل على جعل منزلك انيقا فخما ومريحا عمليا بالاضافة الى خدمات تنظيف السجاد وتنظيف الموكيت وتنظيف الكنب بجميع انواعه
نتميز باننا الافضل والاعلى جودة ولكن اسعارنا في متناول الجميع
افضل شركة دهانات بالرياض
شركة ديكورات جبس بالرياض
شركة ديكورات بالرياض
افضل شركة تشطيب فلل بالرياض
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شركات الديكور في الرياض
غسيل الكنب بالرياض

شركة تنظيف المنازل بالباحة
افضل شركة مكافحة حشرات بالباحه
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افضل شركة تشطيب شقق بالرياض
افضل شركة تركيب ورق جدران بالرياض
شركة غسيل كنب بالرياض
شركة غسيل سجاد بالرياض
شركة تنظيف بالباحة
افضل شركة رش مبيدات بالباحه

 
At 9:11 AM, Blogger Mezo Mohamed said...

شركة الطيار تعتبر افضل نقوم بتنظيف الشقق و الفلل بمدينة الدمام بافضل المكينات و الطرق الحديثة حيث اننا كما اننا نعتبر افضل شركة شركة كشف تسربات المياه بالدمام
نقوم بتنظيف الشقق من الداخل جزء جزء علكم ان تتصلو علي شركة الطيار باسرع وقت ممكن لاننا افضل يمكنك معرفة المزيد حول الخدمة افضل شركة كشف تسربات المياه بالدمام

 
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At 7:03 PM, Blogger eman sh said...

شركات نقل وتنظيف
شركات نقل عفش بالطائف
شركات نقل عفش بالمدينة المنورة
شركات نقل عفش بمكة

 
At 7:04 PM, Blogger eman sh said...

شركات نقل عفش
شركة تنظيف خزانات بالمدينة المنورة
شركات تنظيف بمكة
شركة مكافحة حشرات
شركة تنظيف بالدمام

 
At 3:30 AM, Blogger اعرف حصري said...

أفضل شركة مكافحة حشرات بجدة


شركة مكافحة حشرات بجدة


شركة رش البطحة بجدة



شركة نقل عفش بجده



شركة مكافحة العته بجدة


شركة نقل عفش بمكة



أفضل شركة نقل عفش بجدة



شركة مكافحة النمل الابيض بجدة


شركة مكافحة شركة نقل عفش بجدة متميزة



















 
At 5:15 AM, Blogger دار السكينة لعلاج الادمان said...


اهلا ومرحبا بكم شركة بيرم كلين لخدمات التنظيف بالرياض ترحب بكم ويسرها ان تقدم لعملائها افضل الخمات المنزلية مثل تنظيف المنازل بالرياض وايصا خدمات مكافحة الحشرات بالرياض تعد شركة بيرم كلين افضل شركة تنظيف بالرياض نقوم باستخدام احدث المعدات التنظيفية وايضا العمالة الفنيية تعتبر من امهر العمالة على مستوى المملكة نعرف جيدا كيفية التعامل مع المواطن السعودى والذى يسكن فى منطقة الرياض خصوصا
تقوم شركة بيرم كلين للخدمات المنزلية ايضا بمهام شركة مكافحة حشرات بالرياض كما نقوم تنظيف السجاد والموكيت بماكينات المانية معتبرة اضف الى ذلك خدمات نقل العفش بجدة كما نقوم بنقل الاثاث من والى الرياض لاننا متميزون كافضل شركة نقل عفش بالرياض يمكنك ان تتواصل معنا نحن شركة بيرم كلين للخدمات المنزلية بالرياض فى اى وقت تشاء لان خدمة عملائنا تتفهم احتيجات عميل الرياض ولا يمكننا ان نغفل عن خدمات التنظيف بالرياض . ايضا يمكنك من خلالنا ان تقوم بتخزين الاثاث بالرياض لاننا وبلا فخر نعرف كيفية التعامل مع العفش المخزن فقط اتصل بشركة تخزين اثاث بالرياض شركة بيرم كلين
وبما اننا تطرقنا الى خدمات التنظيف والتى نتميز بها فلابد من ذكر تنظيف خزانات المياه بالرياض , كما تقوم شركتنا وكالعادة بالاهتمام بالبيت السعودى فاننا نقوم بجميع الخدمات المنزلية من تنظيف منازل وفلل ومكافحة الحشرات وايضا رش مبيدات بالرياض فاذا فكرت بشركة رش بالرياض فلا تتردد لحظة واتصل لافضل شركة رش مبيدات بالرياض
واخير وليس اخر ننتقل الى خدمات عزل الفوم بالرياض ونحن نعلم ان الحكومة السعودية قد فرضت عزل الاسطح على كل المنازل السعودية فاننا قمنا بعمل خصومات هائلة على خدمات العزل بالرياض فقط اتصل بنا نحن شركة عزل فوم بالرياض او شركة عزل اسطح بالرياض

 

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