Tuesday, April 25, 2006

BITCH MODE ACTIVATED

Yes, it's official.

Yesterday started off on a particularly bad note when our internet litigation search provider cut us off at the knees. This is a champion record holder in terms of bad service, and I noted it right here for posterity. Maybe one day I can look back and laugh. But not today.

1. When I tried to log in, we were told our account had been deactivated.

2. I checked with our Accountant who confirmed that all requests for payment which had been received were paid to date.

3. Then I called the technical support line. And this is their beautifully-woven tale of woe, just for me.

"Your account indicates that you owe us S$2,000."

"But we have paid all amounts on invoices received to date!"

"No, it says here that you haven't paid invoices since Feb."

"Where are the invoices? You haven't sent any to us!"

"We don't send invoices. You are supposed to log into our billing system and retrieve your own invoices from time to time. It is your responsibility to make sure that your account is not overdue."

"Let me get this straight. You don't send us invoices. We have to ownself retrieve the invoices from your system ourselves and then we ownself pay?"

"Yes."

"But we don't know how to retrieve our invoices from your system!"

"That's because you have not attended our training classes."

"But we didn't know there was training classes!"

"When you signed up for our services, we informed you that you had to attend training classes."

"But that was 4 years ago! The colleague who signed up for the account has left!"

"You should have made sure that the new staff goes for our training class, or is at least trained about how to use our invoicing system."

"..... Ok. So now how? We can't log in, so how to retrieve our invoices?"

"We are prepared in this special case to send you your invoices. How would you like us to send it to you? By fax? By email?"

"Ok. You can send it to us by fax and by email. If you want our fax and email address, YOU'll have to log into OUR system and retrieve it yourself. *CLICK*"

I didn't actually think about whether we have any kind of system that they can log into or retrieve anything. Wait... I've just realised... I DON'T CARE!!!!!

17 Comments:

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hey woman
cute kid u got there...
ur husband Auzzie?
put some more of urself??? can?
cheers
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hadanymexican.blogspot.com

 
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